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Free accessibility help at North Mymms stations

One-to-one assistance and free taxis available


The stairs leading to the northbound and southbound platforms at Brookmans Park station  Image by North Mymms News released via Creative Commons BY-NC-SA 4.0
The stairs leading to the northbound and southbound platforms at Brookmans Park station
Image by North Mymms News released via Creative Commons BY-NC-SA 4.0
Great Northern Railways (GNR) is offering free assistance to anyone with mobility difficulties who can’t manage the stairs at Brookmans Park or Welham Green stations.

The service is available to anyone who can’t lift heavy or awkward luggage up the stairs, or anyone unable to climb stairs.

They’ll even book and pay for a taxi to the nearest station with ‘step-free access’.

The two North Mymms stations have limited accessibility, and, because of this, GNR has a system in place to help.

Challenges using Brookmans Park or Welham Green stations


The ramp to the northbound platform at Welham Green station  Image by North Mymms News released via Creative Commons BY-NC-SA 4.0
The ramp to the northbound platform at Welham Green station
Image by North Mymms News released via Creative Commons BY-NC-SA 4.0
Anyone with mobility difficulties who is travelling by train to or from Brookmans Park or Welham Green stations faces a number of challenges.

Those using Brookmans Park face two sets of stairs if they want to travel north or south, each set has 36 steps.

Those travelling from or arriving on the southbound platform at Welham Green have to negotiate one set of steps to climb from the platform up to street level.

Those travelling from or arriving on the northbound platform at Welham Green are able to use the ramp by the ticket office on the west side of the station.

Help is just a phone call away


According to the GNR website, help for those who need it is just a phone call away.

The GNR site says: “Does your station not have step-free access? No problem, we can book a taxi to your nearest accessible station at no extra cost.”

This means that anyone with accessibility issues - both long-term or temporary - who was planning to travel from Brookmans Park can call GNR to arrange a free taxi ride to Potters Bar. Similarly, if the person was planning to travel from Welham Green, a free taxi to Hatfield is on offer. And the service is available for both legs of the journey.

If someone just needs assistance rather than a taxi, say for example an elderly person trying to carry a heavy or awkward suitcase up and down the stairs at Brookmans Park, they would be able to contact GNR’s assisted travel and book ahead to have someone meet and help them with their luggage.

GNR says people will need to book in advance, preferably giving 24 hours’ notice.
“We encourage passengers with any mobility difficulties to book support in advance, with 24 hours’ notice if possible, but we appreciate that often people decide to travel at shorter notice, so whether they have booked or not we will arrange the support they need to enable them to travel. However, we warn passengers that if they aren’t able to give us notice of around 20 minutes or so, there will be more risk that they will need to wait for support when they arrive at the station.
“Our aim will always be to enable passengers to travel by train, by providing help at their starting and destination stations, although if this isn’t practical for the whole journey we would organise a free taxi to or from the nearest station where access and/or help can be provided.
“The service is also available for elderly people with heavy (or awkward) luggage – and to people who have a temporary mobility difficulty, such as a leg in plaster, as well as people who are registered disabled.
“Our teams will work with any passengers who have genuine access difficulties to provide appropriate, practical support that allows them to travel with us.” 
GNR has a page where people can book assisted travel.

Accessibility information at Brookmans Park station





Assisted travel details posted at Brookmans Park station
Image by North Mymms News released via Creative Commons BY-NC-SA 4.0





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